The Spencer Hotel

I stayed in this hotel 10 years ago and had good memories so wanted to stay again. Unfortunately, as everyone else has said, the rooms are really dated now and need renovation. I was put into a room with two single beds after booking a double. I paid extra for a view and a balcony and the room they suggested to move me into (if I wanted the bigger bed) had neither. I just wanted what I booked. Supposed to be a non-smoking room but badly smells of cigarette smoke. I guess it’s just in the carpets after so many years. No restaurant and instead you can buy frozen meals and a “breakfast box” which reminds me of something you would get from the dairy as a child. The phone emitted a strange high-pitched noise every few minutes so I had to unplug it. It’s very strange and a bit sad to see how the hotel is going down hill. They should really invest into making it a proper 4 star hotel again. The staff member I spoke to was friendly and the room has a nice view but I don’t think I would stay here again.

Great location and a nice big rooms! It’s amazing to have a kitchen, fridge and freezer along with washing machine and a dryer in the room. Highly recommend, specially for families. We got a cot delivered for our baby for free. Our older son loved playing in the heated pool which was super clean and tidy! The best and most convenient hotel in Auckland in my opinion. Easy bus ride to the city center and back. I do hope they open up the restaurant again. Will be coming back!

I stayed over the weekend of 14/7/23 to 16/7/23 for a conference. We arrived at 20.10 and upon entering the lobby from the street, the receptionist looked at us and put up a sign on the desk saying back in 5 minutes. Not a welcoming start! There was no hot water (boiler problem) on the first night and next morning and after that the temperature got to mildy tepid. Cold showers each morning!! Surprisingly, this '4 star hotel' has no dining facilties for guests (not mentioned upon booking). Apparently they are being refurbished, but there was no sign of this. I suspect it's a staff/Covid problem for which the hotel's solution is to 1) offer you a microwaved meal (which reception will bring up) - yes seriously and 2) suggest going along Byron Avenue to a cafe for breakfast/lunch or Takapuna for your evening meal. Unfortunately the cafe doesn't open until 8am - too late for me to be able to get breakfast before the start of the conference. It was cold on the night of the 14th July and we (and the staff member) were unable to get the heating in our room up to a comfortable level. This was solved by a portable heater being brought in!! (4 star service)! The temperature problem was not helped by the window (we were on the 5th level) seals being old and leaky. A constant draught of cold are was being forced into the room by the outside wind. we needed a thick/heavy extra blanket for the bed. I have to say that this Hotel does not deserve it' 4 star rating.

We recently checked out of this hotel yesterday after staying there 4 nights and 5 days. We really loved the pool, it was really clean and the LED lights added that special touch, the gym was also really cool, we loved that there was a washer and a drier available so we weren’t stuck with dirty clothes for a week. We really liked those things but, our bed was broken, when we lay down our leg raise meaning something is broken at our heads, the bathroom is a bit old, the showers are really small and there is only half a door on the shower. The view was absolutely amazing tho and the parking is really convenient aswell. I enjoyed my stay overall but wish the things that I didn’t like were fixed so I could give it a five star.